Refund policy
Return & Refund Policy – Sleek Seconds
At Sleek Seconds, we strive to ensure you love your purchase. If you're not completely satisfied with your watch, we’re here to help with an easy return and refund process.
Return
Eligibility:
- Items must be unused, in original condition, and in original packaging.
- Returns must be initiated within 30 days of delivery.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
- Watches damaged due to misuse, wear & tear, or unauthorized modifications.
- Final sale or clearance items.
- Customized or engraved watches.
Refunds
Processing:
- Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
Exchanges:
- If you received a defective or incorrect item, we will replace it at no additional cost.
Return Shipping
Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the return is received.
How to Initiate a Return
- Email us at support@sleekseconds.net with your order number and reason for return.
- Our team will provide return instructions and a return shipping address.
- Once received and inspected, we will process your refund or exchange.